Help Centre
We’re here to help — however you’d like to reach us. Below you’ll find quick links to our most helpful resources, along with the best way to reach us depending on what you need.
Frequently Asked Questions
Before getting in touch, it’s worth taking a quick look at our FAQs — they cover the questions we’re asked most often, including products, artwork, pricing, turnaround times, delivery, payments, and order issues.
Artwork Help
Getting your file print-ready is easier than you’d think. Our Artwork Guidance page explains everything you need to know before you upload your artwork — accepted file formats, resolution, colour mode, bleed, safe zones, and sizing.
Can’t Find What You’re Looking For?
If there’s a product or service you need that isn’t listed on our website, we’re still very likely able to help. Simply fill in our Quotation Form with your requirements, or email us directly, and our team will get back to you with options and pricing.
Questions About Your Order or Delivery
If you have a question about an order you’ve already placed, or you’d like an update on delivery, please email us with your order details and our production desk will look into it for you as quickly as we can.
Need Help Urgently?
For anything time-sensitive, the fastest way to reach us is via WhatsApp on 07855 864 991. Send us a message and a member of the team will get back to you as soon as possible.
Still Need Help?
We’re always happy to talk things through. You can reach Horizon Printing and Graphics by: