Privacy Policy & Cookie Policy
This Privacy Policy (“Policy”) explains how your information is collected, used and disclosed by Horizon Printing & Graphics (“we” / “us” / “our”).
Our Data Protection Policy
This policy sets out how we will collect, store and process the information that you provide to us, information we collect as a result of our interaction, the information we collect about you from other sources, or information we service about you by using the information we hold.
The General Data Protection Regulation (GDPR) describes how organisations must collect, handle, process, and store personal information. These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully. GDPR is underpinned by eight important principles. These say that personal data must:
- Be processed fairly and lawfully;
- Be obtained only for specific, lawful purposes;
- Be adequate, relevant, and not excessive;
- Be accurate and kept up to date;
- Not be held for any longer than is necessary;
- Processed in accordance with the rights of the data subjects;
- Be protected in appropriate ways;
- Not be transferred outside the UK, unless that country or territory also ensures an adequate level of protection.
We take these responsibilities seriously; this document describes our approach to data protection. This policy helps to protect us from data security risks, including breaches of confidentiality, failing to offer choice, reputational damage, and any other risks inherent in data processing.
Who We Are And How To Contact Us
Horizon Printing & Graphics is registered with the Information Commissioner’s Office with registration reference number: Z7533274.
Email: info@horizonprint.co.uk
Registered office: 124 City Road, London EC1V 2NJ, United Kingdom.
Who This Privacy Policy Applies To
This policy relates to data subjects of Horizon Printing & Graphics including clients, customers, suppliers, partners, employees, and all other individuals. Processing of your data is required in order to offer you our products and services and to run our company. It applies to names of individuals, contact details, postal addresses, email addresses, telephone numbers, and other information as required.
We do not routinely collect or process sensitive data about you. However, where this is the case we will ensure we take appropriate precautions to protect your data.
The Information We Collect & What For
We collect information to provide, maintain, and improve our products and services. The data we collect helps us communicate regarding your orders, assist you with completing your account, process payments, and deliver purchases.
When you subscribe to our mailing list, you allow us to keep in touch with you regarding developments, products, services, promotions, and special offers. We also store information to ensure a fair use policy, for example to monitor one-time use discount codes.
We store information about the devices and browsers you use to access our platform (device type, OS, browser). We also retain your artwork to allow you to easily and quickly reorder items.
Data Sharing, Security & Retention
We do not share your data with third parties for purposes other than fulfilling our obligations to you, operating and developing our company, and protecting our interests. We engage third-party service providers (hosting, courier delivery, payment processors) who are contractually bound to maintain confidentiality.
Your data will normally be stored for up to 7 years in order to meet our legal obligations and protect our interests.
We use industry standard security protocols and 128-bit SSL encryption to protect data throughout payment. Where required under GDPR, we report any breach to appropriate authorities within 24 hours and to affected individuals within 72 hours.
Your Rights Under GDPR
Under data protection laws, you have the right to:
- Request access to your personal data (Subject Access Request);
- Request correction of your personal data;
- Request erasure of your personal data;
- Object to processing of your personal data;
- Request restriction of processing your personal data;
- Request transfer of your personal data;
- Right to withdraw consent at any time.
We aim to respond to all legitimate requests within one month. Contact our Data Protection Officer at info@horizonprint.co.uk.
Lawful Basis for Processing
| Purpose / Activity | Type of Data | Lawful Basis |
|---|---|---|
| To register you as a new customer | Identity; Contact | Performance of a contract; Consent |
| To process and deliver products and services, manage payments & fees | Identity; Contact; Financial; Transaction; Marketing | Performance of a contract; Legitimate interest; Consent |
| To manage our ongoing relationship, notify changes, maintain records | Identity; Contact; Profile; Communications | Performance of contract; Legal obligation; Legitimate interest |
| To administer and protect our site (troubleshooting, security, hosting) | Identity; Contact; Technical | Legitimate interests; Legal obligation; Consent |
| To use data analytics to improve website, products, and marketing | Technical; Usage | Legitimate interests; Consent |
Cookie Declaration & Policy
A cookie is a small file placed on your computer’s hard drive that helps analyse web traffic and lets you know when you visit a particular site. We use cookies to personalise content, provide social media features, and analyse our traffic.
Necessary Cookies
Help make the website usable by enabling basic functions like page navigation, security, and basket checkout.
Preference Cookies
Enable the website to remember information that changes behaviour or appearance, such as your region or VAT view.
Statistic Cookies
Help website owners understand how visitors interact with websites by collecting and reporting data anonymously.
Marketing Cookies
Used to track visitors across websites to display relevant and engaging ads for individual users.
Key Necessary Cookies Used
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| CookieConsent | horizonprint.co.uk | Stores user’s cookie consent state | 1 year |
| JSESSIONID / SESS# | horizonprint.co.uk | Preserves user state and session across page requests | Session |
| pricing-grid-view / VATPreference | horizonprint.co.uk | Remembers user preference for viewing prices (Inc/Ex VAT) | 1 year |
| orderCount | horizonprint.co.uk | Keeps track of user order counter | Persistent |
| __cf_bm / aws_waf | Cloudflare / AWS | Bot detection, security, CSRF protection | 1 day / Session |